Takeaway
Acknowledge, apologize, and empathize.
Lifelong Learning in Clinical Excellence | April 16, 2021 | <1 min read
Highlights
Apologize.
Dr. Carl Streed Jr, Boston Medical Center
Apologize and empathize.
Dr. Margaret Chisolm, Johns Hopkins Medicine
I ask if they’d like any loved one present during this apology conversation.
Dr. Amteshwar Singh, Johns Hopkins Medicine
Acknowledge. Apologize. Empathize. Strategize what I can do better next time.
Dr. Eric Last
Maintain your compassion.
Dr. Elizabeth Gundersen, Florida Atlantic University
Apologize and validate.
Dr. Megan Gerber
Name it. Be honest, clear, and humble.