Moving Us Closer To Osler
A Miller Coulson Academy of Clinical Excellence Initiative

How do you make your patients’ needs your own?


“Listen, and then listen some more.”

Connecting with Patients | February 28, 2020 | <1 min read


Dr. Jeffrey Millstein, Penn Medicine

By strengthening my connections with my patients. This makes them feel heard and creates meaning in my daily work.


Dr. Scott Wright, Johns Hopkins Medicine

In my attempt to fully understand my patients needs, I ask many questions about how I may best be able to serve them. By listening, I can then sometimes assist my patients in clarifying for themselves their priorities. At this point, with a better sense of what matters most to them, I can try to help them realize their goals.

What do you think?

Do you want to add to the conversation? Please share!

Dr. Margaret Chisolm, Johns Hopkins Medicine

As an act of penance this #Lent consider engaging in an act of mercy. These include feeding the hungry; giving water to the thirsty; clothing the naked; sheltering the homeless; visiting the sick; visiting the imprisoned or ransoming the captive; and burying the dead.

Dr. Flora Smyth Zahra, King's College London

Listen, then listen some more, and spend some time “slow-looking.” Share in the decision-making with respect and compassion for the patient’s values; then try and deliver clinical excellence. Care is relational.