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"The Doctor," Sir Luke Fildes 1843-1927, Tate Museum.

December 12, 2018 | <1 min read

Dr. Ivor Berkowitz, A CLOSLER Look

By Gretchen Miller, Managing Editor

"I approach comforting my patients and their families by sitting at my patient's bedside with kindness and respect, aware of religious and cultural customs, and use a vocabulary that everyone in the family will understand."

March 8, 2021 | 3 min read

How to Talk With The Media

By Stephanie McGann Jantzen, Strategic & Crisis Communications Professional

When speaking with the media about healthcare topics, provide up-to-date information, stick to the facts, and avoid medical jargon.

August 23, 2018 | 4 min read

How To Incorporate Students Effectively Into Clinic

By Rachel Salas, MD, Johns Hopkins Medicine

Making the time and effort to integrate students into clinic cohesively can be associated with both improved clinical productivity and educational value.

March 19, 2018 | 5 min read

Deep and Active Listening

By Susan Lehmann, MD, Johns Hopkins Medicine

The essence of good doctoring is to listen attentively and respectfully to the concerns of your patient.

February 28, 2018 | 4 min read

Asking Patients About Adverse Childhood Experiences

By Brent Beasley, MD, University of Oklahoma

Ask. It's scary. But ask anyway.

The owl has been used as a symbol of wisdom for millennia.

January 25, 2021 | 3 min read

How to be Clinically Excellent

By Laura Pugh, Medical Student, Johns Hopkins Medicine

Clinically excellent physicians sit at the same level as their patients, ask them about their fears, and are lifelong learners.

March 28, 2019 | 6 min read

Integrating Psychology and Primary Care

By Benjamin Bensadon, PhD, University of Florida College of Medicine

Person-centeredness holds great potential to maximize healing in the way Osler envisioned more than a century ago. But to translate this concept clinically, psychology and medicine must come closer together. The closer we can come together, the closer we can come to Osler.

May 16, 2023 | 4 min read

Mitigating pharmacist burnout

By Heather Folz, PharmD, Notre Dame of Maryland University

Many pharmacists are trained in and rejuvenated by giving patient-centered care. The support of other healthcare professionals in our mission can help prevent pharmacist burnout.

November 13, 2019 | 4 min read

The Art of Scaffolding Conversations

By Robert Trevino, MD, PhD, Medical College of Wisconsin

Scaffolding when communicating is meeting the other person where they are in their understanding. This is essential for healthcare discussions to best meet the needs of our patients.

Evening Star, Number III, Georgia O'Keefe, 1917, Museum of Modern Art

November 21, 2018 | 1 min read

Asking Difficult Questions

By Julia Ross, MD, Johns Hopkins University School of Medicine

Asking probing questions is difficult, but can make a difference in understanding your patient.

October 3, 2019 | 4 min read

The Fault in our EHRs

By Jeffrey Millstein, MD, Penn Medicine

The clinically excellent clinician makes an effort to know each patient’s unique story, moving beyond the confines of the content within the EHR.

September 24, 2019 | 1 min read

Counseling Patients on the Dangers of E-cigarettes

By Panagis Galiatsatos, MD, Johns Hopkins Medicine

E-cigarettes pose unique health risks. Screening and informing our patients of these concerns is imperative.

October 6, 2022 | 2 min read

Repairing Trust

By Fiona Miller, medical student, UCSF, Pringl Miller, MD, San Francisco, California

Establishing rapport with each patient includes asking about previous experiences with the healthcare system. If there was a negative experience, understand that rebuilding trust may take time and commitment.

The author, far right, with colleagues.

October 23, 2018 | 2 min read

Master Clinicians – The Early Years

By Vivek Murthy, MD, Johns Hopkins University School of Medicine

It’s no surprise that it takes hard work to become a great clinician. This is a glimpse of what the first steps on that road might look like.

October 4, 2022 | 3 min read

How The Pandemic Made me a Better Doctor

By David Aronoff, MD, Indiana University

Caring for patients through the COVID crisis, I improved my communication. It reminded me how we all need to distill and convey complex ideas in a straightforward way.

August 14, 2019 | 3 min read

What Physics Taught me About Patient Stories

By Jeffrey Millstein, MD, Penn Medicine

As in physics, the answers are usually in plain sight. Listening to our patients with curiosity and humility will usually lead to understanding.

June 22, 2018 | 2 min read

Ars Medica: The Art of Medicine

By Javier de la Maza, MD, Johns Hopkins University

Storytelling is a powerful tool that can be used to shape our reality and reconnect with our patients. Building meaningful relationships with our patients reminds us the importance of the human experience in providing clinically excellent care.

July 9, 2019 | 5 min read

Pain, Opioids, and the Constant Shadow of Stigma

By Travis Rieder, PhD, Johns Hopkins Berman Institute of Bioethics

When a patient reports pain, their words need to be met with listening, compassion, and a discussion of how best to address the pain.

"My book knowledge will allow me to recognize the pattern leading to a medical diagnosis, but I must also move beyond the mnemonic and to make time for the person seated in front of me."

July 28, 2022 | 2 min read

Passing Tests And Failing my Family

By Emily Rodriguez, medical student, Johns Hopkins Medicine

Book knowledge about addiction offered me little to support my family members and others affected by this illness. To holistically serve, we need to take the time to connect and genuinely understand each person.

July 18, 2022 | 2 min read

How to have effective discussions about alcohol

By Beth McGinty, PhD, Johns Hopkins Medicine, Mike Fingerhood, MD, Johns Hopkins Medicine

Talking with patients about the risks of heavy alcohol consumption and the benefits of change can have a positive impact on their health.

Plato, Greek philosopher. A disciple of Socrates and the teacher of Aristotle, he founded the Academy in Athens. This is his statue, located before the Academy of Athens, Greece.

June 29, 2022 | 3 min read

Being PerfecT in Healthcare

By Mike Fingerhood, MD, Johns Hopkins Medicine, Scott Wright, MD, Johns Hopkins Medicine

Moral questions often arise in healthcare. Contemplating how our efforts might translate into the most good deserves our thoughtful consideration.

May 26, 2022 | 3 min read

Who Was Trayvon Martin?!

By Victor Ekuta, visiting medical student, Penn Medicine

We must pay attention to current events that may be significant to our patients. Staying curious may help us to connect and build rapport with those we serve.

April 5, 2022 | 1 min read

Playing “Out of Book”

By Jeffrey Millstein, MD, Penn Medicine

Unexpected statements from patients can force clinicians to improvise. As in chess, it helps to view these as challenges with potential rewards.

January 24, 2022 | 3 min read

What I Learned About Medicine from “The Price is Right”

By Tyler Mains, MD, University of California, San Francisco

A childhood dream was fulfilled when I won my favorite gameshow. The joy I experienced in that moment is something that I strive to share with patients each day.

Asking about stress levels, mood, sleep quality, and coping strategies in routine medical discussions can provide insight into a patient’s emotional well-being and open the door for further discussion.

March 31, 2025 | 2 min read

Care of the mind

By Paige Seegan, PhD, Johns Hopkins Medicine

By proactively discussing mental health, using non-stigmatizing language, and having a list of resources on hand, healthcare professionals can help patients get the support they need.

June 13, 2019 | 6 min read

How to Talk With a Vaccine Skeptic

By Dharushana Muthulingam, MD, Yale School of Medicine

You cannot treat those who challenge you with contempt. Conversations must be navigated with respect and compassion.

January 4, 2022 | 2 min read

Welcome to The No-Judgment Zone

By Rebekah Fenton, MD, Northwestern University

After lying to my own doctor because I feared her judgment, I learned to invite all patients to be open and honest. Earning the patient’s trust will allow us to give the best care.

September 15, 2021 | 5 min read

Being Grateful for a Difficult Physician-Patient Experience

By Margaret Chisolm, MD, Johns Hopkins Medicine

A frustrating experience as a patient taught me how to be a better doctor. Lesson #1: Always take an interest in your patient as a person.

August 25, 2021 | 2 min read

‘Stay calm and carry on’

By Nicole Cifra, MD, MPH, University of Rochester

Educating people about the value of vaccinations is our duty. If you encounter resistance or hostility, don’t take it personally, and reach out to colleagues for support.

"Before I studied Zen, mountains were just mountains and rivers just rivers. When I started studying Zen, mountains were no longer mountains and rivers no longer rivers. But now that I’ve gained some understanding of Zen, mountains are once again mountains and rivers are once again rivers."

January 3, 2025 | 5 min read

Zen and the art of physician-maintenance

By David Kopacz, MD, University of Washington

Healthcare professionals can help counteract "sustained inattentional blindness" and faulty clinical reasoning by integrating Zen principles into their practice. This may allow clinicians to more fully perceive the patient’s reality, as well as avoid overlooking crucial details.

August 11, 2021 | 8 min read

Reclaiming Joy

By Ekene Ojukwu, MD, Johns Hopkins Medicine

When experiencing severe burnout during my intern year, I decided to take a year away from medicine. Upon my return, I was able to bring my authentic self into the work and to partner more effectively with patients.

"Blue Rider," Franz Marc, 1911.

May 14, 2019 | 4 min read

Review of “Critical Crash”

By Andre Lijoi, MD, York, Pennsylvania

We all have our woundedness, and our own story is important in the context of caring for our patients. These stories and wounds operate in the background of our consciousness and we must recognize and manage them.

May 21, 2018 | 3 min read

Listening and Communicating

By Justin McArthur, MBBS, MPH, Johns Hopkins Medicine

The clinical mission and values statement of a neurologist, sharing thoughtful tips on listening and communicating with patients and their families.

November 18, 2024 | 3 min read

Starting from scratch

By Erica Richards, MD, Johns Hopkins Medicine

Eliciting detailed stories about patients’ experiences is invaluable in healthcare. Approaching history-taking in a thorough manner allowed me to discover that a brain tumor was causing a patient’s psychiatric symptoms.

July 20, 2021 | 2 min read

3 lessons on clinical excellence from the oncology clinic

By Sajya Singh, Medical Student, Johns Hopkins Medicine

While shadowing clinicians in cancer care, I learned the importance of spending time to gather the family history, building trusting relationships, and balancing treatment plans with quality-of-life considerations.

November 6, 2024 | 2 min read

Artful healing

By Sujal Manohar, medical student, Baylor College of Medicine

When I was working in an epilepsy center, I learned the value of understanding the patient’s lived experience. Art and storytelling can provide a unique window into patient concerns and dreams.

July 1, 2021 | 3 min read

Micro-judgements Hurt

By Tyler Mains, MD, University of California, San Francisco

Critical comments about colleagues contribute to burnout. To mitigate this, strive to be as empathetic and compassionate with coworkers as you are with patients.

October 10, 2024 | 1 min read

Trust and truth

Nonjudgmental communication can help us understand the true nature of a patient’s condition and motivations. Connecting more deeply with a patient over time allowed us to learn more of the story.

The former Elizabeth Blackwell Infirmary For Women And Children.

March 31, 2021 | 2 min read

Building on The Legacy of Pioneering Women in Medicine

By Shauna Maty, MPH, Medical Student, St. George University

Increasing the diversity of clinicians may improve patient outcomes, as well as the health of patients’ communities

August 5, 2024 | 2 min read

Shaping great clinicians

To ensure the next generation of healthcare professionals is outstanding, clinicians need to role model clinical excellence. Asking open-ended questions and listening to patient concerns are two ways to demonstrate patient-centered care.

June 20, 2024 | 2 min read

Don’t touch me

While caring for a patient who was agitated, I witnessed the power of communicating gently and compassionately. In helping a patient to feel safe and respected, healthcare professionals can gain a more complete understanding of patients’ needs.

January 21, 2021 | 1 min read

Lost in Translation

By Sonal Gandhi, MBBS, MD, Johns Hopkins Medicine

When you and your patient don’t speak the same language, clear communication is critical. When an interpreter is unavailable, reach out to staff and others for help.

August 26, 2020 | 6 min read

How to Discuss Minority Stress With Patients

By Chase Anderson, MD, University of California San Francisco

If your patient identifies as part of a minority group, it could be helpful to ask if they’ve experienced stress because of this. Doing so may allow you to better understand your patient’s story.

Audrey Hepburn. Photo by Bud Fraker, 1956. Public Domain.

August 24, 2020 | 4 min read

A Calling to Medicine From Hollywood

By Jade Cobern, MD, Johns Hopkins Bloomberg School of Public Health

Who ever thought watching Turner Classics could inspire a career in medicine? Reflecting on what drew you to healthcare may restore your sense of purpose.

August 1, 2018 | <1 min read

Introducing “A CLOSLER Look”

By Gretchen Miller, Managing Editor

Check out the first video our new weekly series, “A CLOSLER Look,” featuring short and sweet interviews with clinically excellent physicians. On tap today - psychiatrist Dr. Margaret Chisolm.

Dr. Barry Solomon and his team work to create a safe space for teens at their practice.

April 12, 2018 | 3 min read

Creating a Safe Space For Teen Well Visits

By Barry Solomon, MD, MPH, Johns Hopkins University School of Medicine

Providing excellent care for adolescents includes creating a safe space for confidential discussions. The clinically excellent pediatrician is able to help support the teen to share sensitive concerns with parents and caregivers.

April 9, 2019 | 1 min read

Being Yourself as a Professional

By Kim Stokes, MHS, PA-C, East Carolina University

Be kind, be humble - and be yourself!

November 17, 2020 | 4 min read

Allyship and Upstanding

By Geoff Stetson, MD, UCSF

It’s critical to promote a culture of emotional safety in your clinical setting. Offer support and speak up when you witness hurtful incidents.

The author and her mother enjoying the cherry blossoms in Washington, D.C.. Copyright by the author.

May 27, 2020 | 2 min read

The Weight of the White Coat

By Margot Kelly-Hedrick, MD, University of Washington

As the daughter of a frontline physician, and an incoming medical student, the pandemic raises questions about both personal and professional obligations. Open and honest conversations about such responsibilities are critical to professional identity formation.

January 16, 2019 | 8 min read

An Ode to the Herculean Heart

By Sam Kant, MD, Johns Hopkins University School of Medicine

"Heart: A History," elevates our appreciation of how our predecessors worked to better patient lives, as well as the psychosocial aspects of heart disease.